Prep Station

For catering sales & client care

Keep catering clients coming back One follow-up after every delivered order

When a catering order completes, Prep Station sends the client one email: your own survey, a Google review request, or a Yelp review request. Happy clients get the review link. Unhappy ones reach your team first, while the next event is still yours to win.

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No credit card required · Included with sales orders · Cancel anytime

Pairs with sales orders & quotes and the CRM pipeline.

Riverside Catering

Catering feedback survey

Order SO-1053

How did we do?

Your order from Downtown Kitchen on March 3–5, 2026.

Overall, how was your catering order? (required)

5 stars

How was the food: taste, temperature, and portions?

4 stars

Did everything arrive on time and as ordered?

Yes No
The questions you wrote, on your brand, one tap per answer.

How post-delivery feedback keeps catering clients

01

Hear it before they leave

A low score reaches your team the moment it is sent, while there is still an account to save.

02

Turn great events into reviews

Clients who rate you highly get the review link for the kitchen that actually cooked their order.

03

Ask without wearing them out

Cooldowns, a daytime send window, and a feedback-only unsubscribe protect the relationship.

No credit card for the live demo

Nothing sends to past orders when you turn it on

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Most catering clients never complain. They just stop ordering.

A late drop or a cold pan on a Tuesday lunch rarely becomes a phone call. It becomes a quiet switch to someone else. Meanwhile your best events go unreviewed because nobody had time to ask. Prep Station asks after every completed order and sends each answer where it belongs: praise to your review page, problems to your team.

Take catering seriously

Retention is revenue. Every completed order is a chance to keep the account, or to learn exactly why you are losing it.

Score gating

Happy clients review. Unhappy ones reach you.

The client rates the order first. At or above your minimum, they are offered your Google or Yelp page. Below it, they get your internal questions instead and your team gets an alert with the score. Pick a score to see both paths.

Riverside Catering

Google review request · Rate first

Order SO-1053

How did we do?

Your order from Downtown Kitchen on March 3–5, 2026.

Overall, how was your catering order? (required)

Rating first. The next step depends on the score.

Minimum score for the review link: 4 stars

Glad you enjoyed it!

Would you share that on Google? It helps other people find us.

Links to the Downtown Kitchen Google listing.

What staff see

Opened the Google review link

Atlas Design · SO-1053 · Private rating 5/5

Complete a sample order in the live demo and answer the survey the way your client would.

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Routing rules

Settings · Feedback · First match wins

  1. 1

    When Had a rental incident is Yes

    Don't send
  2. 2

    When Customer tag is Institution

    Internal survey
  3. 3

    When Guest count is at least 100

    Google review (matches the order below)
  4. 4

    When First completed order is Yes

    Google review
  5. Otherwise, the account default Internal survey

SO-1053 · Atlas Design · 120 guests

Rule 3 · Google review

Rules run top to bottom. The first match decides what the client is sent.

Routing rules

The right ask for every client

A 120-guest gala earns a public review request. An institutional account gets your private survey. An order with a rental incident gets nothing until you have made it right. Set a default, then add rules that choose per order. The first match wins.

  • Route by customer tag or type, first order, order total, guest count, order source, delivery or pickup, location, or rental incident
  • Each kitchen points at its own Google and Yelp listing
  • Force survey, Google, Yelp, or skip on any single order before it completes

Approvals & visibility

Nothing sends that you would not sign

Flip one switch and every email waits for approval. Leave it off and emails send on their own, and you can still hold the one client you know had a bad day, right from the order page. Every completed order leaves a row on the Feedback page, including the ones that never sent and the reason why.

  • Approve, skip, or switch Google to survey in one click
  • Filter responses to low scores and follow up the same day
  • Score history and next eligible date on every customer

Feedback

Downtown Kitchen · Last 30 days

2 waiting

  • SO-1048 · Harbor Law

    Order set to hold for approval

    Google

  • SO-1051 · Mason Family Reunion

    Order set to hold for approval

    Survey
Every completed order leaves a row, including the ones that never sent and why.

Riverside Catering

Mar 6, 10:00 AM

How did we do, Dana?

Hi Dana,

Thanks for ordering from Downtown Kitchen on March 3–5, 2026. Would you take a minute to tell us how it went? Your answers go straight to our team.

Thank you,
Riverside Catering

Don't want these emails? Unsubscribe.
Your subject and intro, with the client's name, kitchen, and order dates filled in.

Respectful sending

Your voice, at a decent hour

Write the subject and intro for each kind of ask, preview it, and send yourself a test. The client's name, the kitchen, and the order date fill in on their own, including the full span of a multi-day event. Build the survey with star ratings, 0 to 10 scales, yes or no, multiple choice, and free text.

Cooldown

90 days after an email, 365 after a low score

Send window

9am to 7pm in the kitchen's time zone

Unsubscribe

Feedback only. Quotes and invoices still arrive

After the handoff

The order ends at the curb. The account does not.

The follow-up rides on the same sales order your team quoted, cooked, and delivered, so every answer lands next to the order it is about.

Feedback that rides your whole sales stack

It starts when an order on sales orders and quotes completes, after your Delivery Hub gets it to the client. Scores and opt-outs sit on the customer record your CRM pipeline already uses. See pricing for plans.

Questions catering teams ask

Straight answers about surveys, review requests, approvals, and not over-asking.

What does Prep Station send after a catering order?

One follow-up email per completed order: your internal survey, a Google review request, or a Yelp review request. You pick the default, and routing rules can choose per order.

Will turning it on email our past customers?

No. Feedback is off until you turn it on, and it never backfills. Only orders completed from then on get a follow-up.

How does score gating work?

Customers rate the order 1 to 5 first. A score at or above your minimum is offered the review link. A lower score gets your internal questions instead, and your team is alerted right away. Score gating is on by default; turn it off and Google and Yelp emails link straight to the review page.

Can we check emails before they go out?

Yes. One switch holds every email until someone approves it. Leave it off and emails send on their own, and you can still hold any single order from its order page.

Will clients get asked too often?

No. There is a 90-day cooldown after a delivered email and 365 days after a low score. Emails only send between 9am and 7pm in the kitchen's time zone, and clients can unsubscribe from feedback without losing quotes and invoices.

Can each kitchen use its own Google or Yelp page?

Yes. Each location can point at its own Google and Yelp listing, with account-wide links used when a kitchen has none.

Which plan includes customer feedback?

Post-delivery feedback comes with sales orders, so it ships in the Catering tier and above at no extra cost. See pricing for current plans.

Prep Station

Keep the clients you worked hard to win

Ask after every order, send praise to your review page, and hear about problems while the account is still yours.

Try Live Demo
See pricing

No credit card required · Cancel anytime